Refund & Returns Policy

Last Updated: October 7, 2026

At HATEEM LUXURY, we want you to be happy with your purchase. If you receive an incorrect, damaged, defective, incomplete, or significantly different product from what was shown on our website, please contact us so we can help resolve the issue.

1. Return Period

You may request a return within 7 days of receiving your order.

Return requests made after 7 days may not be accepted.

2. Eligible Reasons for Return

A return may be accepted if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or not functioning as described.
  • Your order is incomplete or an item is missing.
  • The product is significantly different from its description or pictures on our website.

3. Product Condition

To be eligible for a return, the product should be:

  • Unused and in its original condition.
  • In its original packaging where applicable.
  • Returned with original tags, accessories, parts, or other included items where applicable.
  • Accompanied by your order details or proof of purchase.

We may refuse a return if the product has been used, damaged after delivery, altered, or returned without the required accessories or packaging where applicable.

4. Beauty, Cosmetics & Personal Care Products

For hygiene and safety reasons, beauty, cosmetics, perfumes, personal care products, and similar hygiene-sensitive items cannot be returned once they have been opened or used.

If such a product arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery with details and, where possible, photographs of the product and packaging.

5. Change of Mind

We currently do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item.

6. How to Request a Return

To request a return, please contact us within 7 days of delivery and provide:

  • Your name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Clear photographs or videos where relevant, especially for damaged, defective, or incorrect products.

Our support team will review your request and provide the next instructions if the return is approved.

7. Return Shipping

If the return is caused by a mistake on our part, such as receiving the wrong, damaged, defective, or incomplete product, we will provide instructions regarding the return shipping arrangements.

For other return requests that are approved by us, return shipping arrangements and costs will be communicated before the return is processed.

8. Inspection of Returned Products

All returned products may be inspected after we receive them. A refund, replacement, or other resolution will only be provided after the returned product has been reviewed and the return is confirmed to meet our policy requirements.

9. Refunds & Replacements

Depending on the situation, we may provide:

  • A replacement product.
  • An exchange where applicable.
  • A refund for the eligible returned product.

The available resolution may depend on the product, reason for return, stock availability, and condition of the returned item.

10. Refund Processing

Once a return is approved and the returned product has been inspected, we will process the applicable refund.

The actual time for the refund to reach you may depend on the payment method and payment provider involved.

For Cash on Delivery orders, refund arrangements will be communicated directly by our support team.

11. Non-Returnable Situations

Returns may not be accepted when:

  • The 7-day return period has passed.
  • The product has been used or damaged after delivery.
  • A hygiene-sensitive product has been opened or used.
  • The product has been altered or modified.
  • Original packaging, tags, accessories, or included parts are missing where they are required for the return.
  • The return reason is simply a change of mind.

12. Contact Us

If you have a question about a return or refund, please contact HATEEM LUXURY:

HATEEM LUXURY
Website: https://hateemluxury.com
Email: hateemluxury@gmail.com

13. Return Address

Return address: Please contact our support team before sending any product back. We will provide the appropriate return address and instructions after reviewing your return request.

Important: Please do not send a product to any address without first contacting HATEEM LUXURY and receiving return instructions.